Become adaptive. Thrive on change.

Reduce customer leakage Monitor each stage of the application funnel to understand where customers are dropping out, while automating data validation, document verification, and credit evaluation

Minimize customer outreach Provide clear product information to both customers and process owners, and create controls for missing information during the process execution (e.g. checklists)

Remove bottlenecks Minimize inefficiencies, delays, and inconsistent customer experiences at every stage of the credit lifecycle with real-time monitoring and automated interventions

Monitor SLA adherence Control and monitor contract SLA adherence for third-party services, like appraisal, notary, BPO, or underwriters

Minimize Trade Amendments Identify sources of amendments and standardize processes across regions and products

Handle duplicate transactions Monitor versions of the same transaction to prevent risk of double payment processing

Monitor T+1 Settlement Detect cause, regions and types of transactions that are settled beyond SLA

Balance resource allocation Monitor your alerts backlog and optimize case routing with clear distribution and prioritization rules

Reduce Recurring Corrections Identify patterns of recurring corrections and automate them, or signal necessary changes in report generation

Improve Reporting Timeliness Actively monitor reporting steps to prevent (or signal expected) delays in the pipeline

Reduce Failed Regulatory Steps Identify and eliminate failed regulatory steps, and assess the existence and effectiveness of controls

Reduce Manual Value Adjustments Reinforce validation steps to prevent the need for manual value adjustments or reconciliations